FAQ about COVID-19 (Coronavirus) and What We are Doing About It - EQ PHYSIO - Oakville, ON

Updated: May 27, 2020

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It's important to get your information from a trusted source. As such, we recommend you frequently visit the Public Health Agency of Canada for the most recent developments and advice.

Welcome back!

We are so thankful to you – our EQ Physio family! – for your patience and understanding during this time. We are eagerly waiting to see everyone back in the office.

To help ensure the safety and health of everyone in the office, please review our in-clinic procedures below prior to your appointment.

You can also view our short “What to expect for your EQ Physio Visit” YouTube video. (BONUS! There is a draw for a prize for ‘spotting the mistake’ in the video- email info@EQPhysio.com with your answer and subject “I found the mistake!”)

These may be updated as necessary from time-to-time. Don’t forget to check back regularly and THANK YOU for your COOPERATION!

UPDATED POLICY
SCREEN QUESTIONNAIRE
HOW ARE WE KEEPING YOU SAFE?

UPDATED POLICY for Clients attending In-clinic appointments

PRE-ARRIVAL

  1. CLIENT SCREEN QUESTIONNAIRE
    Prior to each in-clinic appointment, please complete our SCREEN QUESTIONNAIRE.

    You will need to complete it within an hour of arriving and then email Info@EQPhysio.com with your responses in order to proceed with your session. If you are a parent/chaperone attending the treatment, you must also complete the form. Failure to do so will result in loss of some or all of your scheduled time.

  2. WASHROOM
    Closed for public use (except for emergencies) - please use the washroom prior to coming to the clinic.
  3. CHANGE OF CLOTHES
    Please bring a change of clothes (including shoes) for your appointment. You can then change back into your clothes you arrived in when your appointment is completed.
  4. MASKS
    All clients will be required to wear a mask for their appointment. If you do not have a mask, please inform us ahead of your appointment. You may purchase one upon your arrival to the clinic.

ARRIVAL

  1. WAITING FOR YOUR APPOINTMENT
    Please wait outside the clinic in your vehicle until the time of your appointment. Our administrative team will contact you to come in for your appointment. Please confirm your contact number at the time of booking
  2. PERSONAL ITEMS
    Please leave all personal items in your vehicle (including bags, bottles, jackets) in your vehicle.
  3. ACCOMPANYING PERSONS
    If you require someone to accompany you to your appointment (parent/guardian, assistant), please inform our administrative team so that they can obtain their contact details. They will also need to complete the SCREEN QUESTIONNAIRE prior to arriving to the clinic.
  4. HAND SANITIZATION
    Upon entering the clinic, you will need to sanitize your hands. We have provided hand sanitizer at our front desk. An EQ Physio team member must observe you completing this task.
  5. TREATMENT ROOM
    Please change into the clothes you brought for your therapy session.

    Your appointment will take place in the treatment room. Use of our gym space will occur under specific circumstances.

POST-TREATMENT

  1. BOOKING FOLLOW-UPS
    Please pre-book your follow up sessions as soon as possible. Please stay behind our plexi-glass shield while speaking with our administrative team.
    Although new bookings can be done with an EQ Physio team member, we would prefer that this be done over the phone or through our
    PATIENT PORTAL.
  2. PAYMENT
    Please confirm any outstanding balance with our administrative team prior to leaving the office. Payment should be provided by contactless methods as much as possible (e-transfer, credit card/debit card; NOT by cash/cheque)
  3. EXITING THE OFFICE
    Please sanitize your hands prior to leaving the office. You must keep your mask on until after leaving the office.

Thank you for your understanding and cooperation!


HOW ARE WE KEEPING YOU SAFE?

For your information, we have implemented the following measures to enhance our ability to provide you with a safe environment for therapy:

  1. Pre-screening everyone (staff and clients) prior to coming to the office everyday
    • If you want to try it now - https://covid-19.ontario.ca/self-assessment
  2. Social distancing methods
    • Limiting the number of persons in the office at one time
    • Asking patients to wait in their vehicles prior to their appointment
    • Continued use of Online Consultations as much as possible, especially for those at risk
  3. Infection control methods
    • Enhanced and more frequent cleaning of high ‘touch’ areas and used items
    • Mandatory use of masks
    • Sanitizing your hands upon arrival and leaving the clinic
    • Asking staff and clients to bring a change of clothes to wear while in the clinic
    • Plexi-glass shield installed at our front desk
    • Replacement of paper/pen use with electronic solutions for forms and payment wherever possible

We hope to see you soon in the office!