FAQ about COVID-19 (Coronavirus) and What We are Doing About It - EQ PHYSIO - Oakville, ON

We are so thankful to you – our EQ Physio family! – for your patience and understanding during this time. We are eagerly waiting to see everyone back in the office.

To help ensure the safety and health of everyone in the office, please review our in-clinic procedures below prior to your appointment.

You can also view our short “What to expect for your EQ Physio Visit” YouTube video. (BONUS! There is a drawing for a prize for ‘spotting the mistake’ in the video- email info@EQPhysio.com with your answer and subject “I found the mistake!”)

These may be updated as necessary from time-to-time. Don’t forget to check back regularly and THANK YOU for your COOPERATION!

UPDATED POLICY
SCREEN QUESTIONNAIRE
HOW ARE WE KEEPING YOU SAFE?

UPDATED POLICY for Clients attending In-clinic appointments

PRE-ARRIVAL

1. CLIENT SCREEN QUESTIONNAIRE
   Prior to each in-clinic appointment, please complete our SCREEN QUESTIONNAIRE.

   You will need to complete it within an hour of arriving and then email Info@EQPhysio.com with your responses in order to proceed with your session. If you are a parent/chaperone attending the treatment, you must also complete the form. Failure to do so will result in loss of some or all of your scheduled time.

2. WASHROOM
   Closed for public use (except for emergencies) - please use the washroom prior to coming to the clinic.
3. CHANGE OF CLOTHES
   Please bring a change of clothes (including shoes) for your appointment. You can then change back into your clothes you arrived in when your appointment is completed.
4. MASKS
   All clients will be required to wear a mask for their appointment. If you do not have a mask, please inform us ahead of your appointment. You may purchase one upon your arrival to the clinic.

ARRIVAL

1. WAITING FOR YOUR APPOINTMENT
   Please wait outside the clinic in your vehicle until the time of your appointment. Our administrative team will contact you to come in for your appointment. Please confirm your contact number at the time of booking
2. PERSONAL ITEMS
   Please leave all personal items in your vehicle (including bags, bottles, jackets) in your vehicle.
3. ACCOMPANYING PERSONS
   If you require someone to accompany you to your appointment (parent/guardian, assistant), please inform our administrative team so that they can obtain their contact details. They will also need to complete the SCREEN QUESTIONNAIRE prior to arriving to the clinic.
4. HAND SANITIZATION
   Upon entering the clinic, you will need to sanitize your hands. We have provided hand sanitizer at our front desk. An EQ Physio team member must observe you completing this task.
5. TREATMENT ROOM
   Please change into the clothes you brought for your therapy session.

   Your appointment will take place in the treatment room. Use of our gym space will occur under specific circumstances.

POST-TREATMENT

1. BOOKING FOLLOW-UPS
   Please pre-book your follow up sessions as soon as possible. Please stay behind our plexi-glass shield while speaking with our administrative team. Although new bookings can be done with an EQ Physio team member, we would prefer that this be done over the phone or through our PATIENT PORTAL.
2. PAYMENT
   Please confirm any outstanding balance with our administrative team prior to leaving the office. Payment should be provided by contactless methods as much as possible (e-transfer, credit card/debit card; NOT by cash/cheque)
3. EXITING THE OFFICE
   Please sanitize your hands prior to leaving the office. You must keep your mask on until after leaving the office.

Thank you for your understanding and cooperation!